At DROPOP LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple and hassle-free return and refund process.

30-Day Easy Returns

We accept returns on most unused products within 30 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging with all accessories.
  • Include proof of purchase or order confirmation.
  • Be returned within 30 days of delivery.

Non-Returnable Items

The following items are not eligible for return unless they are defective or damaged upon arrival:

  • Final sale or clearance items
  • Gift cards
  • Personalized or customized products
  • Products damaged due to misuse or improper handling

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. We will review your request and arrange a replacement or full refund at no additional cost.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Return Shipping

  • If the return is due to our error (incorrect, damaged, or defective product), we will cover the return shipping costs.
  • For all other eligible returns, customers are responsible for return shipping fees unless otherwise stated.

Exchanges

We are happy to exchange eligible products for a different size, color, or replacement item, subject to product availability.

How to Start a Return

To initiate a return or refund request, please contact our customer support and provide:

  • Order Number
  • Full Name
  • Email Address
  • Reason for Return
  • Photos of the item (if damaged or defective)

Our team will guide you through the return process and provide the necessary instructions.

Processing Time

  • Return Request Review: 1–2 Business Days
  • Refund Processing: 5–10 Business Days
  • Exchange Processing: 2–5 Business Days (subject to availability)

Contact Us

If you have any questions regarding our Refund and Returns Policy, our customer support team is always happy to assist you.

DROPOP LLC
Email: info@dropopllc.com
Phone: +1 (929) 582-5592